Engaged managers are critical to the success of any business – and healthcare is a prime example. But when management becomes overly excessive, it can erode trust, autonomy, innovation, morale, and relationships. And ultimately, both team members and patients suffer.

Micromanagement’s Effect on the Workplace

When Management Turns Toxic

Micromanagement occurs when managers not only closely observe even the most minor actions of their employees but subsequently exert excessive control over their day-to-day work.

It’s not a pretty picture, as in a micromanagement scenario:

• Virtually every task requires approval. Needless to say, this eats up valuable time. It also takes away employees’ sense of responsibility, confidence, and enthusiasm about their work.
• Delegation is unbalanced. A manager who takes on the majority of responsibility for perfecting team tasks will quickly become overwhelmed, often at the risk of failing to complete their own duties. Employees who are micromanaged typically feel distrusted and may not tap into the full extent of their professional capabilities.
• Flexibility is curtailed. Yes, standards and protocols need to be followed, especially when patient care is on the line. However, micromanagement threatens the creation of new solutions, stems the flow of ideas, and winds up costing teams valuable time and optimal workflow.

Prevention is the Best Cure

As a manager, your best approach to curbing micromanagement is to nip it in the bud. Empower your team by providing clear expectations and trusting your employees to deliver. Focus on feedback, not control, as you offer constructive guidance, and then stand aside and let people do what they do best. Last but not least, two-way communication should be kept flowing. Encourage ongoing dialogue, actively listen, and create ample opportunities and a safe space for information sharing.

• Build trust. In a domino effect, excessive control can lead to criticism, which breeds employee discontent and a lack of self-esteem. Ultimately, trust is broken, and in the worst cases, people either mentally check out or leave altogether.
• Focus on the big picture. If you’re constantly checking up on what others are doing, you’ll be left with little time to focus on your own success and growth potential.
• Loosen your grip. If you try too hard to control outcomes and make sure absolutely everything goes according to your specific directives, you’ll fall into the trap of perfectionism. Instead, develop attainable goals that you and your team members can achieve together.
• Be kind to yourself. Of course, you want to see your team succeed and your company thrive. But taking on too much of the burden will burn both you and your employees out. Instead, set your sights on continuous learning and improvement for everyone and on seeking out the resources needed to make that happen.

Don’t Let Micromanagement Take Control

Building better healthcare teams and solving talent management challenges as they arise is what Covelo Group does best – working with outstanding hospitals and medical groups nationwide. Let us help you fine-tune your team and keep you positioned for long-term success. Contact us today to learn more.