- June 7, 2023
- Posted by: Covelo Group
- Categories: Clients In Healthcare, ZOE Feed
Everyone knows that nurses are hard to find, but finding good non-clinical staff is difficult too. There is competition from medical groups, hospitals and healthcare systems. There are also competitive offers from other industries that need workers. Hiring non-clinical staff can be a challenge.
Key Considerations and Challenges to Consider When Hiring and Keeping Non-Clinical Staff:
The Challenge
There is an ongoing struggle to retain medical staff; non-clinical staff is not exempt. Many healthcare organizations struggle to keep their non-clinical staff. The problems include supply versus demand for talent, an increasing lack of technical education in the field, the challenges of hiring in rural areas, and the difficulty recruiting millennials. Non-clinical employees make a huge difference in patient satisfaction. It is crucial to retain these valuable healthcare employees.
Success Strategies
Non-clinical employees are crucial to success. Here are ways that your organization can retain these valuable workers:
- Retain your current staff. Focus on keeping the great employees you already employ. Provide training, give clear expectations and provide support.
- Recognize generational differences. Any practice can expect five or six different age cohorts. Understand that a one-size-fits-all approach to management will not work. Each group has its own needs.
- Never neglect your best workers. The squeaky wheel gets the oil, and many organizations focus too much on the problem employees. Encourage and support your top employees too. You do not want to lose a valuable employee because of your preoccupation with a problem employee.
- Let current employees recruit new employees. Consider offering a recruiting bonus to current staff for bringing in a new employee.
- Keep a good work environment. Even if you cannot offer the highest salaries with the best benefits, try to provide the most competitive package possible. Make the organization a good place to work with planned social events, birthday parties and better work hours.
- Treat your people right. Make sure you know all your non-clinical workers’ first names. Praise and support these crucial employees any chance you get.
- Hold managers responsible. Make sure your non-clinical managers are accountable. Coach them and establish goals. If you have a terrible manager, replace them. Poor management has a significant impact on patient satisfaction.
- Conduct a “stay interview.” Forget the exit interviews. Try a stay interview instead. If you have employees that have been with you for a considerable amount of time, ask them what they like about the business. What makes it a terrific place to work? What would you change about it?
Partner With Us to Advance Your Hiring Skills Today
Get in touch with our experienced recruiters at The Covelo Group to make successful hires.
